Technical Support Representative (Japanese-English Bilingual)

Who We AreAt Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.The RoleYour RoleAs a Technical Support Representative at Kyndryl, you'll be the first point of contact for customers, helping them resolve IT-related issues and ensuring a positive support experience. This role is ideal for individuals who are customer-focused, eager to learn, and interested in building a career in technology. You don't need deep technical experience to get started. We'll provide the training, tools, and support to help you succeed.What You'll DoServe as the primary contact for customers seeking technical assistance and support.Respond to customer inquiries through multiple channels, including phone, chat, email, and Microsoft Teams.Diagnose and resolve common IT issues while delivering a high-quality customer experience.Log, track, and manage incidents and service requests in accordance with established processes and service levels.Escalate complex issues to technical specialists and collaborate with support teams to drive resolution.Communicate clearly and proactively with customers, providing updates and managing expectations throughout the support process.Build knowledge across a variety of platforms, technologies, and business environments through hands-on experience and continuous learning.Contribute to a culture of teamwork, innovation, and customer success while developing the skills needed for future career opportunities in IT and technology services.Your future at Kyndryl This is a true "start here, go anywhere" opport