Senior Manager, Accounting

About Gladly For business leaders who want to get AI right, Gladly is the only customer experience AI that delivers the cost savings they need AND the customer devotion that drives lasting business value. With over a decade of singular CX focus and trusted by the world's most customer-centric brands including Crate & Barrel, Breeze Airways, and Ulta Beauty, Gladly was designed for devotion, not deflection: purpose-built to engage customers and turn every conversation into lasting relationship equity. The result is experiences that are radically personal and effortlessly scalable, emotionally intelligent and operationally efficient.  At the heart of our simply powerful platform, Gladly maintains one continuous conversation across all channels while striking the perfect balance of AI and human connection. With 450M+ conversations powered globally, $510M+ cumulative cost savings delivered for customers, and a 65% increase in CSAT, this is a team where your work has real impact at scale. Learn more at www.gladly.ai. The Team You will join an experienced leadership team backed by top-tier investors, including Greylock, NEA, and GGV. Reporting to senior Finance leadership, you will own our entire accounting function and lead a small, high-performing team of two accountants. This team is the financial backbone of the organization, with a culture of ownership, continuous improvement, and close collaboration with FP&A, Sales, and Legal. The Opportunity We're seeking a highly motivated and hands-on Senior Manager of Accounting to own our entire accounting function. As the core financial leader for our high-growth AI+SaaS company, you'll scale our financial operations and ensure technical accounting compliance (ASC 606), while running the close and payroll yourself and building the controls that let us scale. We're looking for someone with a passion for building efficient processes from the ground up, the curiosity to solve complex technical accounting issues