Who are we?Equinix is the world's digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You'll work across teams, influence key decisions, and help shape the path forward. You'll find belonging, purpose, and a team that welcomes you-because when you feel valued, you're empowered to do your best work.Job SummaryAn exciting opportunity to join our Customer Success Team. You will be providing best in class support through ensuring customer loyalty of global customers through self-directed engagement with executive level customer management. This role will typically manage the most complex global account(s) independently and act as a senior point of contact for others in the team. This role uses wide-ranged advanced experience to resolve complex issues, and ensure expert care-taking of our external customers as well as proactively seeking to understand and assist shaping their future needs and opportunities.ResponsibilitiesCustomer OnboardingManages customer onboarding and support for more complex customersUses judgment to determine the best method of interacting with customers during onboarding based on customers needs and project scopeprojects/implementations and may lead othersUses the 3 Phase Methodology for onboarding:Phase 1 - Conducts pre-onboarding for all customersPhase 2 - Kick-off Onboarding: Sets up, facilitates and conducts kick-off meetings for all customersPhase 3 - Continuous Follow-up: Proactively designs a regular cadence with customers to understand how the customer is doingLeads onboarding across multiple regions and in partnership with other CSMsAll Phases:Communicates effectively, able to translate internal processes to

Customer Success Manager IV