Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.Job SummaryTo support our extraordinary teams who build great products and contribute to our growth, we're looking to add a/an Field Service Manager (remote). Reporting to the Director, Operations the Field Service Manager is responsible to meet and deliver all commercial aspects of the account and with the support of a multifunctional Customer Focus Team (CFT) coordinate the delivery of products and services, aligned to the expectation of the client.What a typical day looks like:Own delivery of all commercial and operational aspects of the account in line with SOW and contract.Ensure adherence to contract agreements, managing scope, change control, and risk.Accountable for P&L performance, including cost control, revenue, and margin protection.Lead customer engagement through regular reviews (QBRs / service reviews).Manage forecasting (FOL), pricing updates, and financial alignment.Lead end-to-end Field Service operations, including:Installation & commissioning of cooling systems.Preventative & reactive maintenance.On-site technical support and troubleshooting.Coordinate field resource planning and scheduling (engineers, tools, spares, subcontractors).Act as escalation point for critical site issues, particularly in live data centre environments.Ensure readiness for site deployment (materials, documentation, permits, RAMS).Lead the Customer Focus Team (CFT) to deliver program and service outcomes.Coordinate across engineering, supply chain, logistics, and field teams.Support new product introduction (NPI) and deployment usin