Lead Specialist - NCR Triage

Job Description SummaryAt GE Vernova, we are accelerating the transition to more reliable, affordable, and sustainable energy. As part of this mission, the Issue Resolution Triage Specialist plays a critical role in enabling operational excellence across Gas Power Business Operations.As a member of the Gas Power Business Operations Center of Excellence team, you will act as a central point of coordination for issue intake, validation, prioritization, routing, follow-up, and closure for reported Non-Conformances (NCRs), Concerns, and Improvement opportunities.This role requires strong judgment, cross-functional collaboration, and the ability to ensure issues are managed efficiently and in accordance with business requirements. You will work closely with regional, operational, and functional stakeholders to improve issue resolution flow, data quality, accountability, and cycle time.Job Description Roles and Responsibilities Serve as the primary triage and coordination point for incoming issues, including NCRs, Concerns, and Improvements, within Gas Power Business Operations.Review incoming cases for completeness, quality, accuracy, and alignment with established reporting requirements.Validate submitted information and identify missing, inconsistent, or unclear details that could delay resolution.Engage with case submitters and relevant stakeholders to obtain required clarifications, documentation, and supporting evidence.Assess and prioritize incoming issues based on severity, business impact, risk, and established triage criteria.Route issues to the appropriate subject matter experts, functional owners, or resolution teams for action.Re-route or reassign cases when initial ownership is misaligned or additional expertise is required.Monitor case progress and drive timely follow-up to support closure within defined business expectations and service requirements.Partner with regional and functional teams to improve process consistency, case handling discipline, and res