About the teamStreetEasy's Support Services team is dedicated to delivering exceptional experiences at every touchpoint, from first contact to resolution. Our primary focus is supporting real estate professionals, customers, and internal teams to resolve support inquiries quickly and effectively. We partner across the business to advocate for our customers, ensuring every support interaction is handled with care, urgency, and a commitment to improving the customer experience. Our work spans account management, program oversight, technical support, and site quality, all grounded in one shared goal: making every StreetEasy experience better than the last.About the roleAs a Support Services Specialist on StreetEasy's Support Services team, you sit at the intersection of technical problem-solving and relationship elevation. You are the first line of support for real estate professionals, StreetEasy customers, and internal teams, resolving inquiries with speed, care, and a customer-first mindset at every step. Where a traditional support interaction ends at resolution, yours goes further: every contact is an opportunity to understand a partner's business, connect them with the right product or program, and deepen their relationship with StreetEasy.What You'll DoHandle a high volume of partner inquiries via email, live chat, and occasional phone support, resolving technical, account, billing, and product questions with speed and careSupport real estate professionals, StreetEasy customers, and internal teams across a broad range of issues, from platform and product questions to account and listing managementOwn conversations end-to-end, triaging, resolving, and routing contacts while keeping the partner experience at the center of every interactionBuild relationships with partners by understanding their business goals and helping them get measurable value from StreetEasyIdentify opportunities to connect partners with the right product, program, or team, and elevate the co