Customer Success Manager - SaaS

About DastraDastra is a fast-growing SaaS platform dedicated to data protection, compliance and AI governance.Our mission is simple: turn complex regulatory requirements into clear, operational and actionable processes.We help organisations manage their data and AI-related risks while enabling them to innovate with confidence.As we continue to grow, we are looking for a Customer Success Manager to join our Customer Success team and support our customers throughout their journey with Dastra.Why join Dastra?Join a fast-growing European SaaS LegalTech companyWork with Mid-Market and Enterprise organisations on complex data, AI and compliance challengesTake ownership of a strategic customer portfolioBecome a key expert on a sophisticated SaaS platformWork closely with Customer Success, Sales, Product and Tech teamsJoin an experienced, collaborative and ambitious teamYour roleAs a Customer Success Manager, you will act as the project lead for your customers’ success with Dastra.You will manage a portfolio of Mid-Market and Enterprise customers and cover the entire customer journey, with a strong focus on onboarding, implementation, product adoption and long-term customer success.You will become a trusted partner and expert on the Dastra platform, helping customers translate complex business, technical and regulatory challenges into concrete use cases.Your main objectives will be to:Successfully onboard and implement DastraDrive product adoption and long-term engagementSupport change managementDemonstrate the value delivered by the platformSecure renewals and customer satisfactionIdentify growth opportunities alongside Account ManagersYour responsibilitiesLead onboarding and implementation projectsManage a portfolio of Mid-Market and Enterprise customers as their main point of contactDrive customer success through regular follow-ups and Business ReviewsMonitor usage, satisfaction and valueAnticipate risks and secure renewalsIdentify growth opportunities alongside Account