Senior Analyst, Revenue Billing Operations

About the teamAs part of the Revenue Billing Operations team, you'll support the accurate billing of Zillow's enterprise product suite across multiple systems. The team plays an important role in Zillow's financial health and scalability by ensuring billing runs smoothly, accurately, and efficiently while continuing to improve how the function operates through automation and system enhancements.About the roleThis role is an opportunity to grow your career while helping improve and scale Zillow's enterprise billing operations. You'll partner with teams across Finance, Engineering, Sales, and Support to solve billing challenges that affect financial accuracy, operational efficiency, and the customer experience. You'll bring strong billing systems expertise, process improvement skills, and a collaborative mindset to a team focused on precision, progress, and scale.You Will Get ToExecute end-to-end billing processes in Zuora, including recurring billing, adjustments, dunning, and preparation of invoices, credit memos, and debit memos.Manage complex billing workbooks in Zuora and Excel, including calculating billing ranges from sales orders and supporting accurate invoicing and reconciliation.Create and update subscriptions in Zuora to ensure alignment with customer agreements and billing policies.Manage billing case intake and triage in Salesforce, partnering with Sales and Support to resolve inquiries, escalations, corrections, and adjustments.Perform reconciliation and validation across billing systems, identify discrepancies, and implement corrective actions.Partner with IT and Finance on billing system integrations and upgrades to improve billing accuracy and efficiency.Identify opportunities to use AI, automation, and analytics to improve billing processes, data quality, and operational insights.Mentor junior team members and contribute to a culture of operational excellence and continuous improvement.This role has been categorized as a Remote position. "Remote" em