Service Manager- Exposure Response

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.Job DescriptionService Manager - Exposure ResponseTeam and overall work scope The team operates within a newly established Exposure Management function in the broader cybersecurity organization, focused on modernizing how the enterprise identifies, prioritizes, and mitigates security vulnerabilities shifting from traditional patch approaches to a more strategic focus on true business risk and exploitability.Service Managers will lead key functional areas overseeing teams and driving service delivery, prioritization, and operational execution.The Service Manager - Exposure Response leads the enterprise capability responsible for rapid response to critical exposures, including zero-day vulnerabilities and validated attack paths. This team acts as the coordination layer between intelligence, engineering, and incident response functions.What's exciting about this role? Lead an advanced response team operating at zero-day speed, leveraging AI-driven tools to counter AI-enabled threats and rapidly eliminate real, exploitable attack paths across the enterprise, turning high-confidence intelligence into decisive action at scale.Ideal Candidate:Experienced incident commander or senior incident responder with a strong background leading high-severity cyber incidents.Brings proven ability to operate under pressure, lead large cross-functional incident calls, and drive coordinated response at speed.Strong organizational and communication skills are critical, as this role will manage teams responding to zero-day and critical exposures as active cyber events, in