AI Innovation Lab - Senior Creative Technologist

Who We AreAt Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.The RoleAs Senior Creative Technologist you are the Lab's primary builder: part interaction designer, part engineer, part researcher. Working to engagement direction from the Associate Director and the Director, you turn ambiguity into momentum - taking a customer opportunity from brief to service blueprint, agent concept, working prototype and evidence. You build the interaction, not only the screen: agent state, confidence, permissions, explanation, escalation and outcome, across interface, voice, device, spatial and physical touchpoints. You are customer-facing throughout, and on smaller engagements you carry the day-to-day customer relationship yourself.You bring depth in at least one making discipline - HCI, interaction or product design, industrial design, software development or creative technology - and the range to work across all of them. You would rather get something in front of people this week than perfect it for a month, and you are unprecious about the first version and rigorous about the evidence.What you will doMake the brief buildable -Turn a customer opportunity into users, workflows, decisions, constraints and hypotheses. Map the service blueprint and the human-agent-system model: roles, knowledge, handoffs, exceptions and what should stay human. Prototype at the lowest useful fidelity - Move from sketches and Wizard-of-Oz simulations to coded interfaces, live agents, connected devices or fabricated forms as the question dema