Warranty Leader Americas

Job Description SummaryOur mission:At GE Vernova, we are united by a single, urgent, and optimistic mission: electrify to thrive and decarbonize. The world needs us to accelerate the transition to more reliable, affordable, and sustainable energy. Together, we have the energy to change the world.We are seeking an energetic, results-driven Lean practitioner to serve as Pole Warranty Leader within the Americas Services Organization. In this role, you will lead an experienced team of Warranty Engineers responsible for end-to-end resolution of customer warranty claims associated with New Unit equipment contracts across the region. Partnering closely with the Global HDNU Warranty Leader, you will drive regional adoption of the Global Warranty Governance Framework and support timely punch list item closure. Through strong cross-functional collaboration with key stakeholders across Project Management, OFS, Engineering, Quality, GSC, ITO and Finance, you will help improvecustomer satisfaction, reduce warranty cost exposure and enhance operationalperformance.Job DescriptionRoles and ResponsibilitiesLeadership and Team DevelopmentLead, coach, and develop Warranty Engineers to meet regional demand and performance expectationsAssess resource requirements and develop hiring plans aligned with the project portfolio and warranty capacity modelOversee onboarding, training, and capability development to ensure the team is equipped to execute effectivelyGovernance and ExecutionRegional implementation of Global Warranty Governance in close coordination with HDNU Organization; including standard work adherence, handover readiness, escalation, resource & cost management and associated metricsEnsure timely, cost-efficient performance of Warranty execution across regional portfolio and support of punch list closureLead Warranty operational reviews across Services and HDNU Business LinesSupport customer-facing discussions for planning, execution and resolution of claimsProcess Improvem