Specialist - Workforce Management

Hi, we're Oscar. We're hiring a Specialist, Workforce Management to join our Workforce Management Team. Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves-one that behaves like a doctor in the family. About the role: The Workforce Management Specialist operationalizes scheduling and management of staffing according to requirements. Act upon opportunities to maximize service level and staffing targets through real time and intraday monitoring as well as volume and staffing analyses with leadership. Builds business staffing schedules to forecast, work with and update shift management tooling, responsible for schedule design optimization and workflow process redesign when needed. You will report into the Workforce Management Program Manager. Work Location: This position is fully remote and open to candidates residing in the U.S., excluding Alaska; Delaware; Hawaii; Louisiana; Montana; North Dakota; Oklahoma; West Virginia; Wyoming; and U.S. Territories. Daily work is completed from your home office, with occasional travel required for team meetings and company events. #LI-Remote Pay Transparency: The base pay for this role in the states of California, Connecticut, New Jersey, New York, and Washington is: $25.88 - $33.96 per hour. The base pay for this role in all other locations is: $23.29 - $30.56 per hour per. You are also eligible for employee benefits, monthly vacation accrual at a rate of 15 days per year.Responsibilities: Develop and drive schedule efficiency by aligning team members, forecast volumes, and arrival patterns to achieve service level commitments and efficiency targets. Build and adjust schedules in line with stakeholder requirements and employee considerations. Validate in a timely manner, achieving expected outcomes and ensuring accuracy. Identify in real-time and