Senior Manager, Services Operations

Why UKG: At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you. Role Overview:The Sr. Manager, Business Excellence Partner (BEP) for Implementation Services is an enterprise leadership role responsible for ensuring that Customer Experience Excellence initiatives translate into measurable business outcomes across Implementation Services.This role sits at the intersection of strategy, operations, analytics, and change, partnering closely with Support Services leadership to prioritize work, manage trade-offs, and drive predictable, scalable outcomes-without owning delivery teams or P&L.Role Description:Serve as the senior CX Excellence partner to Implementation Services leadership, shaping how strategy turns into operational outcomesOwn outcome accountability for CX Excellence initiatives supporting Implementation Services, ensuring work delivers real, measurable impactFrame and facilitate enterprise-level decisions, integrating capacity, readiness, analytics, and operational inputs into clear options and trade-offsDrive prioritization and sequencing of CXE work, balancing Implementation Services needs with enterprise constraints and CX strategyEnsure initiatives have clear outcome commitments, defined success measures, and sustained follow-through after deliveryLead benefits realization and performance reviews, identifying when to continue, adjust, or stop initiatives based on resultsAct as a trusted advisor to