Strategic Account Manager (Germany)

We're building an agentic AI platform that helps enterprises transform complex business workflows into AI-powered operations. We work with leading global companies to identify high-value workflows, deploy AI agents into real business environments, and help organizations move from experimentation to measurable enterprise impact.We believe AI adoption inside the enterprise isn't just a technology challenge. It requires business context, workflow understanding, change management, trust, ownership, and a clear path to value. That's where this role comes in.We're building our Account Management team. This role is for a relationship-driven, commercially sharp operator who moves fast, loves building from scratch, and works closely with founders, Sales, and R&D to grow and retain our enterprise customer base.This is not a “manage and maintain” role, it’s a high-impact, revenue-owning position working closely with our leadership team, Sales, Product, and R&D to shape how we retain and grow our enterprise customer base and drive best-in-class customer experience.You'll own the post-sale relationship, from onboarding through renewal and expansion end-to-end, while helping to define how our customer success and account management function scales and operates effectively and efficiently.Your ImpactAccount Ownership and GrowthOwn a portfolio of enterprise accounts with full responsibility for revenue retention and expansionBuild and execute multi-year account plans aligned to customer objectives and company growth targetsLead QBRs and executive engagements to align on customer business outcomes and valueDevelop deep understanding of customer operations and identify AI-driven impact opportunities to streamline and transform their businessAdvice your enterprise customers on AI initiatives, and business use-cases to use AI agents in their organization to achieve their business goalsDrive expansion, cross-sell and upsell opportunities within existing accounts, across differe