Job Requisition ID #26WD98981Position OverviewAre you passionate about the entertainment industry and eager to help clients achieve their goals with cutting-edge technology? Autodesk's Interactive Graphics, Media & Entertainment (IME) is seeking a dynamic and customer-focused Technical Support Specialist. This role specializes in supporting our innovative PIX and Flow Capture products. As a key player in our Support division, you'll be at the forefront of solving both technical and non-technical challenges, ensuring our clients receive top-notch service. You will report to the Associate Manager, Product Support and can be based in Los Angeles, CA in a hybrid capacity.At Autodesk, we are committed to exceeding client expectations. We value a results-oriented approach and a keen eye for detail. If you thrive in a fast-paced environment, are a team player, and have a passion for customer service and the entertainment industry, we want to hear from you. This role offers ample opportunities to take on additional responsibilities and develop new skills.ResponsibilitiesHelp clients maximize their use of PIX and Flow Capture products Manage support requests and resolve technical issues across various platformsProvide support via in-person meetings, phone calls, and emails, including user training, setup, maintenance, and troubleshooting (applications, hardware, and networks)Work alongside a dedicated Client Team managing feature films, TV shows, networks, and studio campaignsAdvise / Educate clients with project workflows, administration, and organization of materialsMonitor client experiences and advise Customer Success Managers on issues or opportunities to enhance satisfactionIdentify and implement process improvements and efficienciesTrack, take ownership of, and resolve issues through to completionParticipate in testing new products and featuresEngage in special projects as neededMinimum Qualifications:5+ years in customer service/support. Entertainment industry ex