What You Can ExpectAs an AI Deployment Strategist at Zoom, you will be at the intersection of cutting-edge AI and real-world customer impact, leading the deployment of next-generation Virtual Agents powered by LLMs and agentic frameworks. You will partner directly with strategic customers to translate complex business goals into intelligent, automated voice and chat experiences that resolve issues faster and more naturally. This role offers the opportunity to shape how Zoom's conversational AI reaches the field, bridging platform innovation with live production deployments. If you are energized by the challenge of making advanced AI work in the real world, this is where that work happens.About the TeamThe Zoom Virtual Agent team builds state-of-the-art conversational AI solutions designed to resolve customer issues quickly and efficiently. We develop the metrics, intelligence, and evaluation systems that drive continuous improvement, drawing on advanced LLMs and applied data science. Our work sits at the core of Zoom's AI product strategy, and we move with purpose to deliver meaningful impact for customers and the platform alike.ResponsibilitiesDesign and implement multi-step conversational workflows using agentic frameworks, enabling LLM agents to execute complex multi-tool tasks including database checks and transactions.Fine-tune Large Language Models (LLMs) to achieve optimal performance, low latency, and minimal hallucination in real-time voice conversations.Build and deploy custom full-stack Python and JavaScript solutions that connect agent decision-making with customer back-end systems such as CRM, ERP, and knowledge bases.Craft and iterate advanced LLM prompts, including chain-of-thought and few-shot techniques, to guide conversation flow, maintain context, and ensure accurate tool use in live voice interactions.Engineer TTS components, including ElevenLabs, Azure, and Cartesia, to fine-tune tone, pacing, emphasis, and prosody to match conversation context