Product Manager - Live Desk

<h1>About the Role</h1> <p>We are looking for a Product Manager to lead the team responsible for the Live Desk and Analytics products within the <a href="https://www.vtex.com/pt-br/products/cx_platform/">VTEX CX Platform</a>.</p> <p>This is a high-ownership role: you own the product and the team that builds it. You choose which customer problems are worth solving, decide what to build and in what order, and answer for whether what we ship truly changes our customers' lives, as well as for how it performs in production <strong>("you build it, you run it").</strong></p> <p>You will lead a multidisciplinary team alongside a Product Designer and an Engineering Manager, forming a product trio. You define what we build and why; engineering decides how. We are looking for someone who bases decisions on evidence from customers and data, makes focused bets with limited resources, and brings people along, whether teammates, stakeholders or customers.</p> <p><strong>AI is part of how we work and part of what we build: </strong>you will use it to prototype, document and move faster, and to shape products for a customer experience increasingly driven by AI agents.</p> <p> </p> <h1>Key Responsabilities</h1> <ul> <li><strong>Own product outcomes. </strong>Define, with the Head of CX Product & Engineering, the customer-behavior metrics your team can move and that support VTEX CX's business results. Track them and report how they evolve.</li> <li><strong>Run continuous discovery.</strong> Talk to customers on an ongoing basis, keep a living map of opportunities and explore the solution space with your trio. Test the riskiest assumptions before building, using AI-powered prototyping to learn fast.</li> <li><strong>Take features from idea to launch.</stro