Squad Lead

Who We AreAt Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.The RoleWho We AreAt Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. For our people, that means doing purposeful work that powers human progress, in a flexible, supportive environment where your well-being is prioritized and your potential can thrive.The RoleAs part of the Delivery area, you will lead the implementation, administration and support of the operations we manage for our clients. You will also take an active part in pre-sales, solution design and architecture definition.You will act as a cross-functional L3 technical reference and lead a squad of network and infrastructure engineers, handling complex technical escalations and supporting both transformation initiatives and day-to-day service operations across multiple customers.Key ResponsibilitiesPre-sales and architectureAnalyze business opportunities and size infrastructure and talent requirements.Evaluate technical proposals and define reference architectures for Data Center integration and migration.Incident and problem managementResolve complex and recurring incidents, ensuring permanent solutions.Escalate to and technically validate solutions proposed by vendors.Record and analyze potential problems, keeping the known-error database up to date.Change and configuration managementAnalyze technical risks and impacts of changes.Plan, execute and monitor changes in production environments.Keep the CMDB and