Associate Manager, CG&A and MPCT

Hi, we're Oscar. We're hiring an Associate Manager, CG&A to join our CG&A/MPCT team. Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves-one that behaves like a doctor in the family. About the role: The Associate Manager, Member & Provider Escalations leads and develops a team dedicated to operational excellence. This role will resolve complex escalations, eliminate process roadblocks and partner cross-functionally across upstream and downstream teams to solve root business challenges. You will report into the Associate Director, Member & Provider Escalations | Director, Member & Provider Lifecycle. Work Location: This is a remote position, open to candidates who reside in Dallas, Texas. You will be fully remote; however, our approach to work may adapt over time. Future models could potentially involve a hybrid presence at the hub office associated with your metro area. #LI-Remote Pay Transparency: The base pay for this role is: $64,832 - $89,144 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses. Responsibilities: Mentor team members using structured frameworks to build future organizational leaders and foster a positive workplace culture. Manage daily team operations, measurement performance, employee engagement, and cross-functional communications with indirect budget oversight. Manage grievance and appeals workflows, serving as the primary department escalation point for complex cases and using data to address root-causes and lower complaint volume. Manage complex, high-visibility cases from intake through resolution, collaborating with executive leadership to mitigate operational and reputational risk. Identify operational trends and knowledge gaps across Service Operations