OverviewWaters Corporation's Field Services Organization is comprised of highly skilled, motivated, and customer-focused professionals who are recognized experts in supporting Waters' industry-leading scientific instrumentation and software solutions. Within this organization, the Principal Systems Specialist represents a highly experienced technical leader responsible for providing advanced system-level expertise, escalation support, training, and mentorship across the Waters product portfolio.We are seeking a Principal Systems Specialist to support customers and field service teams throughout the Central and Western United States. This role requires frequent travel to customer sites and Waters facilities across both geographies. The successful candidate will serve as a senior technical resource for complex customer escalations, specialist development, training delivery, process improvement initiatives, and the creation of technical content supporting next-generation service tools, including AI-driven troubleshooting and knowledge management solutions.Candidates with experience supporting Wyatt Technology detector systems and applications are highly desired.Responsibilities Establish and maintain strong collaborative relationships with customers, field service teams, sales organizations, product support groups, and other internal stakeholders to ensure customer success. Serve as the highest level of technical support for complex instrument, software, and application escalations across the Waters portfolio, including Wyatt technologies, LC, LC/MS, HPLC/UPLC, SFC, Andrew Alliance, Aura, and related products. Lead system-level troubleshooting and root cause analysis efforts to resolve challenging customer situations and minimize downtime. Partner with Field Service Specialists, Escalation Support Teams, Sales, Product Management, R&D, and other stakeholders to drive timely resolution of complex technical issues. Manage customer expectations through clear communica