Customer Program Manager | DX

OverviewDX is headquartered in Salt Lake City, Utah and is one of the fastest-growing SaaS companies globally. We help engineering leaders build high-performing, productive teams. DX collects millions of data points daily, powering insights into developer productivity and experience at companies like Pinterest, GitHub, BNY, Xero, and many more.Our business has scaled profitably and grown rapidlytripling annual recurring revenue in the last several years.DX recently closed on its acquisition by Atlassian. By joining Atlassian, we will expand our resources, accelerate growth and R&D, and ultimately deliver greater impact to our customersWorking at AtlassianThis role is fully remote to cover APAC time zones and we are currently only hiring for this role in APAC.Your future teamAs an associate on the Program Manager Services team, you will work directly with DX's customers to coordinate the planning, execution, and analysis of their quarterly developer experience surveys. In addition, you will work closely with our Customer Success team to develop and strengthen relationships with executive stakeholders at customer accounts.What You'll DoCreate and drive execution of detailed projects, working in collaboration with customer stakeholdersOwn communication with clients regularly to provide our recommendations and manage expectationsDirectly communicate with VP+ level executive stakeholders at customer accountsIdentify the needs of technology executives and prepare relevant analyses and reports to help inform decision-making and provide clarity into the health of their engineering organization and actions required to improveIn partnership with our Customer Success and Product teams, you will also:Refine the strategies to deliver great value to customers through DX Program Manager servicesRecommend and contribute to process improvements to maximize accuracy and efficiency within the Program Manager Services offeringAt Atlassian, we strive to design equitable, explainabl