Customer Success Manager, Managed Services and Support

About BRIXIOBRIXIO is a cybersecurity and cloud services provider and a Cloudflare Authorised Service Delivery Partner, dual certified in Application Security & Performance and Cloudflare One.We design, implement and operate Cloudflare environments for enterprise and public-sector clients across Europe, the Gulf and Asia, with operations spanning Casablanca, Paris, Luxembourg, Dubai and Singapore.Since July 2026, BRIXIO has been part of Equans, a Bouygues group company, combining our specialist Cloudflare expertise with the scale and reach of a major international organisation. The RoleAs BRIXIO continues to grow, we are looking for a Customer Success & Renewals Manager to take ownership of the commercial health and long-term development of our managed service and support portfolio.This is not a technical support or project management position.Your focus begins where implementation projects transition into long-term client relationships. You will own renewals, retention, account health and the conversion of completed projects into ongoing support and managed services.You will develop a clear understanding of every account in your portfolio: the value being delivered, the health of the relationship, upcoming renewals, potential risks and opportunities for further development.This is a newly created role with genuine ownership. You will have the opportunity to build the processes, governance and structure behind BRIXIO's customer success and renewal function. What You Will OwnRenewals & Retention Own the consolidated renewal calendar across Cloudflare subscriptions and BRIXIO service contracts. Lead renewal planning and client conversations early enough to enable proactive decision-making. Use subscription renewals as an opportunity to review usage, entitlement, service requirements and potential managed-service needs. Maintain accurate renewal forecasts across the portfolio. Build and maintain an account-health view using service performance, ticket t