Knowledge Management Specialist

Description and RequirementsThe Policy and Process Analyst designs and develops end-to-end process maps, standard operating procedures and business policy documents in consultation with subject matter experts, business leadership and legal/regulatory resources. Responsible for creating clear, understandable documentation that translates complicated processes into coherent, step-by-step explanation for a target audience. The Analyst is responsible for developing, maintaining, and updating Operations policies and procedures, process maps, workflows, and job aids that improve performance, drive adherence, improve quality and reduce risk.Writing, formatting, editing, and validating various technical documents.Ensuring all documentation uses standard templates.Interpret Technical Data - Analyzes and interprets technical data to determine relevant material for publication by collaborating with subject matter experts.Identifying and maintaining proper version control for all documents.Facilitates discussions/meetings to support business process planning (i.e. current state process mapping, future state process design, root cause analysis, etc.)Works with stakeholders and key staff across departments and at all levels to document current and future state workflows, incorporating regulatory requirements, quality, and efficiency within design.Responsible for process definition, modeling, analysis and improvement across multiple operational areas.Translate recorded working sessions, side chair observations and workgroup discussions into step by step documentation.Use critical-thinking skills to reach objective conclusions and independent decision making.Influences the delivery and change management of systems through knowledge of existing business processes and future state system effect on processes.Develops and maintains an inventory of business processes within department standards, in accordance with business decisions, technology changes and annual audits.Provides process