Working at AtlassianAtlassians can choose where they work whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.Your Future TeamThe Digital & Agentic Success team is shaping how we scale customer success through data, automation, and AI-driven orchestration. We are building the systems, intelligence, and operating models needed to turn complex customer signals into proactive, high-impact digital and agentic journeys.We are looking for an Agentic Success Portfolio Leada data-forward builder and operatorto lead the systems, telemetry pipelines, and AI orchestration layer that powers our Digital Success OS. In this role, you will bridge data engineering, data science, AI workflows, and customer journey orchestration to support customers at scale with timely digital, agentic, and human interventions.Build Digital Success OS: Create the systems, data flows, and journey orchestration needed to support uncovered accounts, both pilot and scale the pattern across broader customer segments.Turn data into action: Convert product telemetry, lifecycle stage, health, contact engagement, sentiment, support, and commercial signals into customer plays, AI-agent triggers, CTAs, and human handoffs.Close ownership gaps: Act as the accountable DRI across XFN partners to assess whether systems or process ownership is unclear.Protect delivery momentum: Maintain the decision log, architecture principles, dependency map, and change-control process so aligned architecture is not repeatedly reopened without clear rationale.You will own: Data foundation and pipelines: Define requirements for clean, reliable account, contact, product, engagement, lifecycle, and health data. Partner with Data Engineering and RevOps to bui