Sr. Developer Experience Manager

Company DescriptionTrupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help loving, responsible pet owners budget and care for their pets. At Trupanion, we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves.DescriptionUS - Seattle only: This position is open to candidates in the Seattle, WA area. You will have a hybrid remote/in-office schedule where you will work from our casual, pet-friendly office at least 3 days a week (Tuesday, Wednesday, and Thursday). This person manages the DevOps team. The team runs source control, CI/CD pipelines, Terraform, release tooling, and pipeline secrets and certificates for Trupanion's engineering teams on Azure. The manager hires and develops the team, plans and tracks its work, and manages the vendor engineers. They work closely with software engineering leads, Internal Audit, and Information Security. They need to be technical enough to review pipeline and Terraform changes and make design calls with the team.Responsibilities:Hire, coach, and manage the performance of DevOps engineers.Set code review, testing, and release standards for the team's own code.Plan work in two-week sprints and manage the DevOps queue in Jira Service Management.Decide, with engineering leads, how pipelines, Terraform, and release tooling are built and run.Build tools so engineering teams can deploy and configure their own services without filing tickets.Run pipeline change controls (approvals, separation of duties, audit evidence) with Internal Audit and Information Security.Manage the vendor team's scope, quality, and delivery.Report monthly on ticket volume, SLA, and delivery metrics.Lead incident response and reviews for pipeline failures. Take part in on-call.QualificationsRequired Qualifications 3+ years managing software engineers.7+ years hands-on with CI/CD (Azure DevOps or GitHub Actions), Terraform, and Azure.Can read and review YAM