Career-defining. Life-changing. At iRhythm, you'll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what's possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your careerAbout This Role:The Manager, Customer Care Training leads the Customer Care training function, including new hire onboarding, ongoing learning, training content, readiness support, and adoption of approved learning technologies. This role is accountable for ensuring training programs prepare employees to perform effectively in a high-volume, regulated, and digitally evolving Customer Care environment. This role manages Training & Development Specialists and partners closely with Customer Care Operations, Quality, Workforce Management, Support Readiness, Compliance, and other business partners to plan, deliver, and continuously improve onboarding, continuing education, systems training, AI-enabled learning initiatives, and change-readiness support. The Manager ensures training is consistent, current, measurable, and aligned to operational priorities, quality expectations, compliance requirements, and employee readiness needs. The role uses training data, learner feedback, quality trends, operational metrics, and stakeholder input to identify gaps, recommend solutions, and support responsible adoption of approved AI tools and learning technologies.What You'll Be DoingTraining strategy, delivery and operationsLead the planning, coordination, and delivery of Customer Care onboarding, role-based training, continuing education, systems training, refresher training, an