Digital Scaled CSM (Temp Contract) - West Coast

Company DescriptionWhen you join Renaissance®, you join a global leader in pre-K-12 education technology.Renaissance's solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters-creating energizing learning experiences in the classroom. Our fiercely passionate employees and educational partners have helped drive phenomenal student growth, with Renaissance solutions being used in over one-third of US schools and in more than 100 countries worldwide.Every day, we are connected to our mission by exemplifying our values: trust each other, win together, strive for the best, own our actions, and grow and evolve.Job DescriptionBe a part of our wonderful Customer Success team! The responsibilities of a Digital Customer Success Manager - Scaled are:The Digital Scaled CSM goals are to manage and renew existing customers with Renaissance Learning products and services through both digital and direct engagement. Responsible for renewing the contracts and responding to customers' requests that include but are not limited to adjustments on quotes or usage reports. As part of the team, collaboration and partnership is essential for driving customer success and achieving renewal goals for assessment and instructional tools!We are looking for someone on the West Coast for this role.As a Digital Scaled CSM, you will be responsible for these crucial functions and activities:Time Allocation • 70% - Outbound Communication: Contacting customers, ensuring we have the right contact on the data base, confirming their renewal.30% - Inbound Communication: Responding customer requests, processing and creating quotes, processing internal documentationSales Functions and Responsibilities:Accountability for achieving renewal and weekly communication targets.Represent Renaissance to customers by delivering proposals and quotes, as well as handling and resolving any customer concerns or issues related to their existing Renaissance