Operations Manager (m/f/d)

About ALPAMIAt ALPAMI we're building a boutique hospitality brand. ALPAMI operates 200+ keys across the Black Forest, Switzerland, Tirol, and Munich — spanning City Boutique Houses, Tiny Houses in Nature, and Properties as a Service. We're not chasing stars; we're chasing 5-star experiences delivered in our own, unmistakably boutique way.We're bootstrapped, founder-led, and growing fast — with a clear target of 500 units next year. That means the operational engine behind our guest experience needs to scale just as fast, and that's exactly where you come in.The RoleWe're looking for an Operations Manager who reports directly to the MD and, from our Munich HQ, keeps the operational engine behind our guest experience running: you make sure our Customer Care team always has the relevant information at hand, support them in guest communication, and steer our local stakeholders on site. You are the nerve center of ALPAMI's day-to-day: the person who sees every property, every process, and every issue before it becomes a problem — and who fixes it before the guest even notices.This is not a job for someone who wants a quiet 9-to-5. We're a fast-growing, founder-led company, and we need someone who understands what that actually means in practice: unpredictable days, fast decisions, and a genuine sense of ownership over the outcome. We expect high reachability, hospitality is a 365 day business. If you don’t agree with that, this might not be the right choice for you.What You'll DoOwn operations end-to-end — surveil and continuously improve operational processes and management standards across our entire portfolio of propertiesBe the single point of contact for our Customer Care team, provide them with relevant, up-to-date property information (access details, house rules, local specifics, open issues) so every guest gets a fast and correct answerAssist with guest communication — step in on complex requests, special cases, and escalations, and help keep our tone and respon