<h3><strong>About Nubank</strong></h3> <p>Nubank was founded in 2013 with the mission of fighting complexity to empower people in their daily lives by reinventing financial services. We are one of the largest digital banking platforms in the world, serving millions of customers in Brazil, Mexico, and Colombia. For more information, visit our<a href="https://international.nubank.com.br/about/"> institutional page</a>.</p> <h3><strong>About the Role</strong></h3> <p>As a Product Operations Manager III at Nubank, you will be a key leader responsible for defining and executing the operational strategy for Customer Support within the High Income (HI), Super Core, and Under 18 segments. This role requires a strategic thinker with strong leadership skills to manage complex operational landscapes, drive significant customer experience improvements, and prepare operational teams for the launch of new products and features. You will operate with high complexity, sometimes facing very high complex scenarios involving multiple subjects and teams. You will need to handle and support your team with problems and ambiguities, effectively managing trade-offs, while operating with timely support from your direct manager on specific critical topics and otherwise independently making decisions.</p> <p>You will lead a team of approximately 10 people, including directly managing multiple product areas.</p> <p>You can read more about it in our blog and get some insights into how we work.</p> <p><a href="https://building.nubank.com/product-operations-at-nubank/">https://building.nubank.com/product-operations-at-nubank/</a></p> <h3><strong>Key Responsibilities</strong></h3> <p><strong>Strategy and Vision:</strong></p> <ul> <li>Develop and articulate a clear, compelling product strat