Customer Success Analyst

<h1>About the Role</h1> <p>As a Customer Success Analyst at <a href="http://weni.ai/">VTEX CX Platform </a>, you will ensure that clients successfully adopt and extract value from the VTEX CX Platform. You will combine relationship management with hands-on technical knowledge, guiding clients to use the Platform effectively and embedding VTEX CX Platform’s solutions into their daily operations.</p> <h1>What you will do</h1> <ul> <li>Drive Product Adoption: Guide clients through configuration, workflows, and integrations to ensure they fully leverage the VTEX CX Platform.</li> <li>Technical Enablement: Provide technical support and guidance on platform features, best practices, and optimizations to improve client operations.</li> <li>Client Engagement & Expansion: Build strong relationships with clients, including C-Level executives, to identify growth opportunities, negotiate renewals, and promote upsells.</li> <li>Strategic Meetings: Lead sessions with clients to align their goals with VTEX CX Platform's capabilities, addressing technical and operational challenges.</li> <li>Monitor Customer Health: Track engagement, anticipate risks, and proactively implement solutions to maximize value and reduce churn.</li> <li>Collaboration with Internal Teams: Work closely with Solution Engineering, Product, and Support teams to resolve issues and ensure a smooth client experience.</li> </ul> <h1>Who you are</h1> <ul> <li>You are technically proficient, able to understand platform features, integrations, and workflows, and translate that knowledge into actionable guidance for clients.</li> <li>You adapt and learn quickly, thriving in dynamic environments.</li> <li>You approach problems with a technical and analytical mindset, simplifying complex challenges for clients.</li&gt