Senior Learning Consultant/ Customer Success Manager ( f/m/d)

We are seeking a Senior Customer Success Manager/Learning Consultant to lead and manage three critical aspects of our learning programs about AI, Data and Personal Productivity.Customer Partnership & SuccessOperations & Project ManagementLearning Consulting & Program DesignYou will report to the Head of Learning & Operations, and collaborate closely with Sales, design and a team of experienced Senior Learning Consultants.TasksCustomer partnership & successAct as a strategic partner to enterprise clients.Develop and maintain strong relationships with them, understanding their unique training needs and challenges together in collaboration with SalesRun customer onboarding, Impact Reviews and strategic alignment sessions with customers.Identify learning needs and convert them into program strategies.Manage expectations, feedback loops, and success metrics.Maanage risks and spot upsell potentialsOperations & project managementCoordinate timelines, resources, trainers, and delivery across all stakeholders.Ensure programs run smoothly, on time, and within scope.Track risks, milestones, and operational metrics.Oversee trainer allocation, onboarding, and performance follow-up.Learning consulting & program designLead the architecture of blended learning programs.Translate client goals into clear pedagogical concepts.Collaborate with trainers to ensure consistent instructional quality.Iterate programs based on learner data and evidence.Your impact:Influence the design quality of enterprise programs measured by NPSEnsure learning programs deliver measurable outcome for enterprise customers like hours back to the business or confidence in AI Adoption.Shape and collaborate with the team on how our methodology evolves with customersRequirementsNecessary:3+ years of experience in Customer Success Management, preferrably catering to L&D Departments of large enterprises.Full professional competency in German (C2)Familiarity with enterprise client communication and proven ability to