Senior Customer Analyst

<p>At Dexory, we're developing advanced software powered by cutting-edge robots that are transforming the very face of global logistics. With infectious enthusiasm, our unique blend of disciplines work in harmony to produce results at pace. From hardware and manufacturing to software, AI and commercial, we're one team – one heart – that beats, learns and grows together.</p> <p> </p> <p><strong>Take your customer analysis out of the dashboard and onto the warehouse floor.</strong></p> <p>As an experienced <strong>Senior Customer Analyst </strong>you already know how to find the story in customer data: segments, drivers of churn, usage patterns, voice-of-customer signals. Here, you'll pair that with what you see first-hand in live warehouses, then use both to decide which product bets Dexory makes.</p> <p><strong>What you'll do</strong></p> <ul> <li><strong>Get to the "why" behind the numbers.</strong> Run contextual inquiry, operator and manager interviews, surveys, card sorts, and prototype and usability tests across every stage of deployment and every persona.</li> <li><strong>Check site behaviour against behaviour at scale.</strong> Combine what you observe on site with Pendo and DexoryView usage data, so no insight rests on one warehouse or one dashboard.</li> <li><strong>Validate or kill ideas quickly.</strong> Pressure-test concepts with A/B tests, prototype tests and interviews, and tell the team whether a bet solves a real problem.</li> <li><strong>Close the loop after go-live.</strong> Log structured operator and site-manager feedback, pass it to the PM, and keep it in the research repository.</li> <li><strong>Size the opportunity.</strong> Support market sizing and competitive mapping for specific themes.</l