Senior Engineering Manager, ITSM Operations

Working at AtlassianAtlassians can choose where they work whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. To help our teams work together effectively, this role requires you to be located in India.Your future teamYou will lead an engineering team within Atlassian's Jira Service Management (JSM) - IT Operations organizationone of our fastest-growing cloud portfolios and a recognized leader in the modern ITSM/ITOM market.Our team is on a mission to transform how engineering and IT teams detect, respond to, resolve, and prevent incidents at enterprise scale. We build and run mission-critical, high-throughput, and highly reliable services (powering alerting, on-call scheduling, incident orchestration, and mobile experiences) that thousands of global organizations depend on 24/7.You'll be part of a distributed, highly collaborative triad (Engineering, Product, and Design). We value technical excellence, operational rigor, and continuous innovationincluding modern agentic workflows and automated testingto ship world-class experiences at high velocity.In this role, you willBe responsible for high-quality software delivery, grow individuals and groom leaders on the team and contribute to architecturePartner closely with Product and Design to define roadmaps, shape customercentric solutions, and measure impactIdentify blockers, goals, success metrics ensuring awareness, OKR/roadmap awareness, and expectationsGuide technical and architectural decisions, balancing speed, reliability, and longterm maintainabilityProvide clear direction, coaching, and feedback, and build an inclusive, highperforming team cultureYour background12+ years of experience managing software engineers, including leading highpe