Risk Quality Specialist (Service)

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.Job DescriptionOur team is growing, and we are actively looking to hire a Risk Quality Specialist to join our team! Reporting to the Manager, Risk Quality, you will be responsible for independently auditing call interactions and customer files to assess adherence to regulatory, risk, and quality standards. The role supports the identification of conduct risk, process gaps, and control weaknesses, and provides clear, actionable insights to leaders and front-line teams to strengthen performance, governance, and customer outcomes. The role will support the Service Quality function.If you are applying for a position open to candidates across Canada, unless otherwise indicated, strong English communication skills are required, as the role involves regular interaction with clients, advisors, or employees across the country. Notre équipe, en plein essor, est à la recherche d'un ou d'une spécialiste en qualité des risques. Relevant du directeur ou de la directrice, qualité des risques, vous serez responsable d'auditer de manière indépendante les interactions téléphoniques et les dossiers clients afin d'évaluer le respect des normes à la réglementation, de risque et de qualité. Le ou la titulaire du poste soutient la détermination des risques de conduite, des lacunes dans les processus et des faiblesses des contrôles, et fournit des informations claires et exploitables aux dirigeants et aux équipes de première ligne afin de renforcer la performance, la gouvernance et les résultats pour les clients. Le rôle appuiera la fonction de la qualité des appels.Si vo