Senior GTM Program Manager - Migrations

Who is Forcepoint?Forcepoint simplifies security for global businesses and governments. Forcepoint's all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where people are working. 20+ years in business. 2.7k employees. 150 countries. 11k+ customers. 300+ patents. If our mission excites you, you're in the right place; we want you to bring your own energy to help us create a safer world. All we're missing is you!Position SummaryWe are seeking an experienced Senior Program Manager to serve as the connective tissue between our Product Management and Go-to-Market teams on complex software migration engagements. You'll orchestrate cross-functional alignment, manage dependencies, surface risks early, and ensure our executive team has clear visibility into program health and business outcomes. You'll work closely with our Product and GTM leaders to ensure account qualification, seamless delivery, and customer success.ResponsibilitiesGTM Program Design & OperationalizationOwn the end-to-end customer journey program from opportunity qualification through post-implementation success. Define and document the workflows, playbooks, and quality gates that govern customer flow across Sales → PS → TS → CSM. Map dependencies and handoff points between teams. Establish clear qualification criteria at each stage. Document and iterate on the "Sales to Success" operating model.Customer Journey Health & Flow MonitoringEstablish KPIs that measure customer flow health across the entire lifecycle: lead qualification quality, sales-to-CSO handoff smoothness, PS delivery predictability, time-to-value, and post-delivery retention rates.Risk, Dependency & Escalation ManagementProactively surface cross-functional risks and dependencies. Work with stakeholders to develop mitigation strategies. Identify at-risk engagements early and escalate for leadership intervention.Customer &