Description and RequirementsThe Support Coordinator is responsible for assisting the care/case managers with non-clinical activities such as creating cases and events; providing telephonic outreach to members, providers and community-based organizations; handling member mailings; faxing clinical requests and Individual Health Care Plans on behalf of the care/case managers. The Support Coordinator is assigned to a specific clinical team (such as Care Management, Utilization Management, Behavioral Health, etc.) and may have additional departmental responsibilities.Duties and Responsibilities: Conduct outreaches for newly enrolled members to review current and approved services, durable medical equipment (DME) and additional requestsReview intake documents for pre-approved services and escalate discrepancies as neededComplete Welcome Onboarding and Consumer Directed Personal Assistant Assessments and identify any issues or risk factors that require clinical escalations to a CM/PCM.Initiate and finalize authorization in Trucare for preapproved services and DMEs and update and discontinue authorizations when applicableHandle and accurately document calls to and from members to assist with benefit questions/issues, schedule appointments, assessment inquiries, service issues and grievancesHandle and accurately document calls to and from providers regarding authorizations initiation/updates, referrals, visits, tests, and faxed care plansProvide education to members and providers regarding requirements for approval of service requestsManage a large caseload while communicating member issues or needs and monitoring screening of members effectively to improve quality and cost outcomesCommunicate with Inter/Intra-departments regarding reconciling onboarding issuesAdditional duties as assignedMinimum Qualifications:High School diploma or GED equivalentExperience in a customer service environmentExperience working in a fast-paced environment that requires handling multiple prior