Operations Supervisor

Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As an Operation Supervisor within PNC's Wire Administration , you will be based in remotely in either Cleveland, OH, Pittsburgh, PA, Denver, Colorado, or Dallas, Texas. Fully Remote.The work schedule for this role Monday - Friday. 11:00 AM - 7:00 PM EST. AAP Certification is preferred, along with ACH experience.This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs.PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.Job DescriptionOversees operations workflow and owns the execution of transactions/processes. Manages direct reports on the operations team.Manages and is responsible for achieving desired business results. Assists team members with escalated issues. May process and/or reconcile transactions of varying risk and financial value in accordance with established policies and procedures. May partner internally to resolve escalations and provide guidance. May interact with external customers and third parties in completing transactions or resolving escalated issues.Provides coaching and development to team members. Leads team meetings and continuous improvement sessions.Provides consultation and advice to service partners and customers. May lead improvement initiatives including reviewing existing processes, making recommendations and supporting the implementation of improvements. Updates standard operating procedures as appropriate