Women's Health & Genetics Customer Service Support Representative II- Remote

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world's most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you'll have the opportunity to do meaningful work, grow your career and make a real impact on people's health around the world. Together, we're improving health and improving lives.Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives.Women's Health and Genetics team has an exciting career opportunity for a Customer Service Support Representative. Representative IIWork schedule: Monday-Friday 10:30-07:00 PM ESTResponsibilitiesAnswer high volume of inbound calls from patients, doctor's office and/or private insurance carriers.Make outbound calls as requested to resolve open Patient AR and to resolve customer inquiriesInitiate payment plans for patients for outstanding balances.Routinely utilize multiple resources to resolve patient inquiries while on the phoneMaintain performance goalsAbility to become proficient with processes after completing a structured training program.Minimum RequirementsAssociates degree with 1 or more years of relevant experience, or high school diploma or equivalent with 3 or more years relevant experiencePreferred Qualifications1 year or more call center experience