Description Within GRS North America (NA) Operations, we focus on delivering differentiated operational capabilities that enable the business, create exceptional experiences for our brokers and clients, and contribute to our GRS shared objectives.NA Operations Solutions helps define, prioritize, and execute top opportunities to advance operational effectiveness across GRS North America, ensure effective change, maintain critical operational knowledge, and coordinate NA's role in key strategic initiatives. Our Process & Change Enablement team exists to: Understand, document, and improve underwriting and operational processes across North America. Identify opportunities to improve consistency, efficiency, scalability, and effectiveness across NA divisions. Optimize the flow of work across underwriters, account analysts, onshore teams, offshore delivery centers, and vendor partners. Shape and execute operational transformation initiatives that improve business outcomes and create organizational capacity. Support business case development, prioritization, sequencing, implementation, and value realization for operational improvement initiatives. Ensure effective change management as solutions are deployed to front-line teams across people, process, data, and technology. Role Summary:The Senior Process & Change Manager will lead and support operational transformation initiatives across GRS North America, with a focus on identifying opportunities, shaping solutions, coordinating implementation, and driving value realization. This role partners closely with underwriting, operations, product, data, technology, and leadership stakeholders to improve operating models, optimize work placement, and ensure changes are effectively adopted by front-line teams.The role requires a blend of process improvement, project management, change management, and stakeholder engagement skills, along with the ability to connect strategic priorities to measurable operational outcome