Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Business Analyst Senior within PNC's Retail Bank Operations organization, you will be based within PNC's footprint.The Business Analyst Senior will be responsible for handling customer cases and conducting widget-based research.The following skill sets are preferable for the role:• Flexibility and ability to pivot from one item to another• Research/ Investigative Skills• Knowledge of EDGE• Intermediate Excel skills• Knowledge or experience working in Bluezone Mainframe• Ability to prioritize items that are close to their SLA• Flexibility and ability to pivot from one item to anotherThis position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs.PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.Job DescriptionDirects in the research, discovery, collection and interpretation of business requirements, and participates in the development and review of processes and procedures, workflow analytics, and reporting.Provides consultation to clients on business designs, problem solving and business analysis to support project management. Develops and maintains of all applicable policy and procedure documentation.Independently obtains and identifies the business requirements needed to carry out and improve applicable business processes. Provides expertise and problem-solving for clients and technology teams throughout the business analysis process.Tra