Instructional Designer (Casualty Claims) - Allstate Claims University

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.Job DescriptionThe Learning & Development Consultant II contributes to learning & development strategy, programs, processes, accountabilities, and/or policies to deliver customer-centered products in an efficient and cost-effective manner that align to business unit and enterprise strategies.Allstate is seeking Casualty Learning & Development Consultants to support the design and delivery of our Casualty Injury College, a progressive program building adjuster capability. In this role, you will design and deliver learning that strengthens claim judgment, evaluation accuracy, negotiation strategy, and customer communication. You will create practice-based, real-world learning experiences that drive improvements in quality, cycle time, and customer satisfaction. If you have casualty claims expertise, enjoy developing others, and can balance both design and facilitation, we encourage you to apply.Key ResponsibilitiesCoaches and supports learners and designers as they work through learning exercisesMaintains catalog of offerings and recommends content to meet business unit and enterprise needsCoordinates the initial set-up of classes and learning initiatives Measures learning effectiveness and shares recommendations to help improve learner understanding and provides support for learners as neededDesigns and delivers learning offerings that are developed and aligned to business and enterprise strategy as part of an agile teamEnsures talent management practices are supported consistently within learning offeringsBuilds and maintains relationsh