Job Description:As a Customer Success Specialist, you'll be responsible for using scale techniques to handle a large portfolio of Public Sector customer contracts and drive value-based conversations throughout the customer lifecycle. You'll focus on supporting, managing, and closing renewal transactions while collaborating across Revenue and Success, Marketing, and Legal teams to improve renewal forecasts and identify upsell opportunities. When expansion opportunities arise, you'll partner closely with Account Executives to ensure the right resources are engaged to grow customer accounts.Who you're committed to being:A proactive relationship-builder who puts the customer's success at the center of every conversation.A data-driven professional who thrives in managing a high-volume portfolio while maintaining attention to detail and quality.A collaborative teammate who works effectively across functions to deliver customer and company goals.A results-oriented individual who finds creative, scalable ways to mitigate risk and drive renewals.A clear, confident communicator who's comfortable leading conversations via email, phone, and virtual meetings.What you'll do:Manage the complete customer lifecycle, including forecasting, opportunity management, quoting, agreement negotiations, and order creation and submission.Engage proactively with Revenue and Customer Success counterparts to identify and mitigate risks within your customer base, often using digital or data-driven strategies.Partner effectively and cross-functionally with Sales Account Executives to support expansion opportunities and ensure customers receive the best possible experience.Collaborate with internal teams to improve renewal processes, forecasting accuracy, and customer outcomes.Experience you'll bring:Proven experience renewing customers and identifying expansion opportunities.Background in business development, sales, or scaled customer success environments.Track record of success managing a high-v