Billing Senior Analyst

Who are we?Equinix is the world's digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You'll work across teams, influence key decisions, and help shape the path forward. You'll find belonging, purpose, and a team that welcomes you-because when you feel valued, you're empowered to do your best work.Job SummaryThe Senior Billing Analyst will act as the Global Single point of contact responsible for process improvements and support with Analytical work and Escalation for at least three of our Strategic Customers. This role supports billing accuracy, accounts receivable end-to-end, risk mitigation with direct accountability for customer experience.ResponsibilitiesLead RoleMonitor AR Aging, identify risk drivers, and take proactive actions to reduce aged debtReview accounts monthly with CSM/Sales/Customer (where applicable)Monthly Cash forecasting for Customer groupsMonthly Top 10 90+ Debt deck updates to be presented to GBCC LeadershipAttend Quarterly business reviews with Sales/CSM and CustomerAttend regional Customer meetings for tracking of global issuesCreation of Quarterly Executive decks, which is then presented to the Global Account Team and GBCC LeadershipMaintain global dispute trackerCustomer SupportIdentify upstream drivers of billing and receivables issuesWors closely with cross functional organizations to respond to customer inquiries to investigate and work with the in-region Billing analysts and Credit Analysts to resolve the disputesResolve and track global billing issues as they arise working with the upstream teams to fix root cause problems (e.g. Pricing Agreement misalignment, Budgetary Quoting for PO Uplifts)Act as Fir