Associate Director, Observability and Service Reliability

Who We AreAt Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.The RoleEnterprise Observability StrategyOwn and mature the enterprise observability and service reliability strategy.Define standards for monitoring applications, infrastructure, cloud platforms, networks, endpoints, APIs, databases, middleware, and other critical technology services.Establish expectations for metrics, logs, traces, events, synthetic monitoring, real user monitoring, digital experience, service health, and business transaction visibility.Create a consistent enterprise approach while allowing teams to use monitoring technologies suited to their platforms and services.Identify monitoring gaps, redundant capabilities, excessive alerting, and opportunities to improve visibility.Move the organization from traditional monitoring toward proactive, predictive, and automated operations.Service Reliability EngineeringEstablish and mature the organization's service reliability framework.Partner with technical service owners to define monitoring requirements for critical applications and services.Ensure monitoring reflects the complete service, including application performance, infrastructure, dependencies, integrations, user experience, business transactions, capacity, and failure conditions.Define minimum observability requirements based on service criticality and business impact.Help teams establish meaningful Service Level Indicators, Service Level Objectives, availability targets, performance thresholds, and health measures.Use reliab