Technical Account Manager - Senior Care (m/f/d)

🎤 Why voize? Because we’re more than just a job!At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most: people.Our vision is to change that by building AI companions that seamlessly take over digital workflows. We don't replace humans with technology - we amplify their impact.Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload.As a dynamic team, we combine first-in-class technology with meaningful social impact. And now, we’re looking for you to join us on this mission! 💡 Your Mission: Be the technical partner our largest care groups trustAs Technical Account Manager - Senior Care, you will own the technical relationship with 10 to 15 of our largest care groups. You will understand their systems, configurations, and stakeholders, and support them from go-live through releases and renewals; ensuring voize runs reliably across every facility. Your success will be measured by trust, retention, and long-term customer outcomes. 🚀 Your Daily Business - No two days are alikeOwn the technical relationship with a portfolio of 12 to 15 care groups, building a deep understanding of their EHR setup, infrastructure, open topics, and key stakeholdersMaintain a technical account plan for every customer, covering their integration landscape, planned changes, open risks, and requirements for upcoming rollout wavesLead release pre-briefings and technical reviews, helping customers understand the impact before changes affect their operationsStay close to every issue across your accounts: Technical Support manages the queue, while you manage the relationship and provide the account context needed to accelerate resolutionIdentify