Record to Report (R2R) Global Process Leader - US Remote

JOB OVERVIEW:This role owns end-to-end process performance and strategy for the Record-to-Report (R2R tower, from global process design and standardization through to BPO vendor governance and business stakeholder accountability. The R2R GPL is the single point of accountability for service outcomes, process excellence, and continuous value creation across all geographies - covering accounting close, reconciliations, controls execution, and other R2R activities, as well as the transactional layer of tax, treasury, and FP&A.Reports to the VP, Global Business Services and owns the end-to-end operational performance for the R2R tower within GBS.KEY RESPONSIBILITIES: Serve as the primary business-facing partner for assigned functional leaders (CFO, CAO, BU Presidents and finance leaders), owning a formal service cadence that translates business priorities into R2R delivery commitments.Own escalation accountability for R2R service gaps - ensuring close process failures, reconciliation issues, control deficiencies, and accounting exceptions are surfaced, owned, and resolved without the business having to chase.Govern the BPO vendor relationship for the R2R tower, including SLA enforcement, performance reviews, and commercial discipline across accounting close, reconciliations, and all R2R activitiesLead daily and weekly operating cadence to manage close calendar execution, reconciliation volumes, capacity, throughput, and backlogOwn SLA and KPI performance across R2R including close timeliness, reconciliation accuracy, journal entry error rates, and control deficiency metricsForecast demand trends and align vendor staffing and capacity plans accordinglyEnsure execution and documentation of process controls and audit requirementsMaintain exception management framework aligned to policy and governance standardsBuild and prioritize continuous improvement pipeline including automation and simplificationPartner with Process Excellence and Digital teams to deliver measurab