Expert, Global Operations Products & Service Delivery

Who are we?Equinix is the world's digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You'll work across teams, influence key decisions, and help shape the path forward. You'll find belonging, purpose, and a team that welcomes you-because when you feel valued, you're empowered to do your best work.Job SummaryWe are seeking a results-driven Expert, Global Ops Product & Services - Service Delivery to drive operational readiness, service lifecycle management, and process optimization across Equinix's global infrastructure portfolio, including Colocation, Interconnection, Power, and Data Center Infrastructure.In this role, you will partner with Product, Engineering, Technology, and Operations teams to ensure products and services are designed, operationalized, governed, and sustained in a scalable and supportable manner throughout their lifecycle. Success requires strong operational expertise, analytical thinking, and the ability to translate complex business and operational requirements into practical, sustainable solutions that scale across teams and the organization.ResponsibilitiesService Delivery & Lifecycle ManagementDrive operational readiness, service transition, and lifecycle management activities for new and existing products and servicesPartner with Product Management, Engineering, and Operations teams to ensure operational requirements are incorporated into product design and delivery modelsEstablish and maintain scalable operational processes, controls, procedures, and governance frameworksDevelop sustainable operating models that support ongoing service delivery, supportability, and operational excellenceEnsure servic