Associate Field Software Engineer

<h2>About the Role</h2> <p><span style="font-weight: 400;"> </span></p> <p class="font-claude-response-body break-words whitespace-normal">Most support engineers wait for the ticket. You won't.</p> <p class="font-claude-response-body break-words whitespace-normal">As a Field Software Engineer at VTEX, you are the technical face of the platform for a portfolio of enterprise brands and retailers. You work inside a cell — a small, dedicated squad that pairs you with our commercial team — so you know your customers' businesses, their architectures, and their roadmaps before problems ever reach a queue.</p> <p class="font-claude-response-body break-words whitespace-normal">Your job is to unblock. When a customer hits a technical wall — a tricky integration, a performance bottleneck, a conflict between what they built and what the platform expects — you step in, diagnose it, and drive it to resolution. Sometimes that means writing code. Sometimes it means getting the right people in a room. Always, it means the customer moves forward.</p> <p class="font-claude-response-body break-words whitespace-normal">This is a role for engineers who genuinely enjoy working with people. Deep VTEX technical knowledge is the entry ticket; a real vocation for service is what makes you great at it.</p> <p class="font-claude-response-body break-words whitespace-normal">This is an in-office position based at your local VTEX office.</p> <p><span style="font-weight: 400;">*For this position you are required to attend the office 4 days a week (Monday - Thursday), and remote work on Friday.</span></p> <h2> </h2> <p><span style="font-weight: 400;"> </span></p> <h2>What You Will Do</h2> <div> <ul> <li cla