CX Global Quality Analyst

<p><strong>Your wellbeing, our mission. Join a company shaping a healthier world.</strong></p> <p><strong>GET TO KNOW US</strong></p> <p>At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in Europe, North America and South America, we’re on a mission to make every company a wellness company.</p> <p>We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally. </p> <p><strong>Join us in redefining the future of wellbeing!</strong></p> <p> </p> <p><strong>THE OPPORTUNITY</strong></p> <p>We are hiring a <strong>CX Global Quality Analyst</strong> to our <strong>Business Transformation </strong>team in <strong>Brazil!</strong></p> <p>This role is to join the Customer Experience (CX) Process and Quality team, which is essential for ensuring that our interaction reflects the highest standards of service and adherence to company policies. We are the guardians of quality, providing critical insights that drive continuous improvement across our global CX operations. You will be a key player in analyzing the quality of our customer service channels.</p> <p><strong>YOUR IMPACT</strong></p> <ul> <li>Own and execute the full cycle of quality audits on customer interactions (e.g., chat, email) to measure performance,  ensure adherence to established CX standards and