The RoleAs Infrastructure Support Engineer, you are the first technical point of contact for our customers when something goes wrong with their VMs or GPUs. You dig into logs, find the root cause, fix what you can, and keep customers in the loop until the issue is solved.This is a hands-on execution role – perfect if you love solving real infrastructure problems and want to grow with a fast-moving AI cloud.What You'll DoReceive and respond to customer issues with VM and GPU infrastructure, mainly via chatInvestigate problems such as a machine going down by checking logs and identifying the causeFix issues directly where you canCoordinate with our data centre partners and internal teams when neededKeep customers updated until their issue is resolvedProvide technical coverage during European business hoursWhat We're Looking ForExperience in technical support, SRE or sysadmin rolesStrong Linux skills: logs, SSH, basic networkingUnderstanding of VMs and basic GPU setup (drivers, CUDA)Structured troubleshooting: you find root causes, not just symptomsHigh sense of urgency, don't keep customers waitingClear written English for customer chat, German is a plusReliable availability during European business hoursYou prefer hands-on execution over managing othersBonus PointsExperience at a networking, hosting or cloud companyHands-on exposure to GPU or HPC environmentsPrevious experience in fast-moving startup environments, ability to adjust quickly and take ownershipWhy us?Outstanding team: Work with some of the best engineers in the world, coming from hedge funds, big tech, AI startups and top universitiesOnce in a lifetime opportunity: Early-stage company in the fastest-growing market in the worldOwnership: Shape how European AI companies access GPU computeEuropean mission: Build sovereign, GDPR-compliant AI infrastructure for the next generation of deep-techFind more English Speaking Jobs in Germany on Arbeitnow